Warranty

Limited Lifetime

Parts and Labor Warranty

Peace of Mind

Road Hazard

Warranty

Limited Lifetime Warranty | Northtown Auto Clinic

Terms:

Provided that the customer complies with any required follow-up listed on their invoice, Northtown Auto Clinic shall specifically warrant to the buyer the repairs described on their invoice and not any other materials, labor or any other components or parts of the vehicle, against failure caused by defects in material or workmanship for the duration of the customer's legal and registered ownership of the vehicle. If later repairs on parts and labor purchased are necessary during the customer's ownership, then it will be provided without charge to the buyer, within the limits of the warranty, at the warrantor's shop.

This warranty covers parts and labor only and is only extended to the customer named. It does not cover such things as towing, loss of use, loss of earnings, personal injury damages, per diem nor any other consequential or incidental damages. The warrantor's obligation under this warranty is limited to replacing or repairing defective parts and correcting defectively furnished labor. The warrantor is responsible only for the parts and labor purchased by the customer on the invoice that prompted the issuance of this warranty and not for subsequent failure of, or damage resulting from other related parts or adjustments. This warranty will not be valid if the vehicle has subsequently been abused, misused, or if subsequent repair, service, disassembly or alteration has affected the warranted items.

In all cases, the warrantor reserves the right to refund the full purchase price of goods and services purchased herein, in lieu of any claim or claims under this warranty. The warranty terms herein apply to both written and implied warranties. All implied warranties are limited to the terms of this written warranty. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Required Follow-up:

The buyer acknowledges that as a condition to this warranty the vehicle must be returned to Northtown Auto Clinic for the related service(s) stated on their invoice by no later than the specified time or mileage (whichever occurs first) from the date of that invoice and at subsequent intervals thereafter.

Maintenance Reference List

Conventional Engine Oil and Filter Change every 6 months or 3,000 miles
Synthetic Oil and Filter Change every 6 months or 5,000 miles
Transmission Fluid Exchange every 36 months or 60,000 miles
Transmission Fluid Drain and Fill every 36 months or 30,000 miles
Coolant Exchange every 36 months or 50,000 miles
Battery Test every 12 months

Brake Fluid Exchange every 24 months or 30,000 miles
Power Steering Fluid Exchange every 24 months or 30,000 miles
Differential Service every 36 months or 60,000 miles
Transfer Case Service every 36 months or 60,000 miles
Replace Fuel Filter every 24 months or 30,000 miles

Peace of Mind Warranty | Northtown Auto Clinic

Who Makes This Limited Warranty

This limited warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is made by the Independent Repair Facility (“Dealer”) who is so named on the original repair order, and whom performed the service/repairs on your vehicle. This warranty will be honored by any NAPA AutoCare Dealer participating in this program, or any other authorized repair facility anywhere in the United States. This warranty is not a warranty by National Automotive Parts Association (NAPA), its employees, jobbers, member companies, or the administrator, Sonsio Administrative Services, Inc., its affiliates, subsidiaries or any of their employees, or member companies. Sonsio Administrative Services, Inc. serves as the administrator only.

What Is Covered by the Warranty

Air conditioning, heating and climate control systems.
Brake system.
Clutches - clutch component or assembly repair and replacement.
Engine cooling systems.
Engine performance, drivability services and repairs.
Emission control system.
Electronic engine management system and other on-board computer systems, (engine, body, brake and suspension computers), cruise-control systems.
Driveaxles (differential assembly and components, i.e. gears, bearings, shafts, and seals).
Electrical systems.
Exhaust system.
Fuel systems.
Ignition system.
Other minor repairs and services.
Starting and charging systems.
Steering/suspension systems, wheel bearings, CV joints / U-joints, half-shafts and drive shafts.
Transaxles (differential assembly and components, i.e. gears, bearings, shafts, and seals).

Where You Can Obtain Warranty Service

Towing Service | Northtown Auto Clinic

Towing and/or Rental Car Benefits

If you are less than 25 miles away from the original repairing NAPA AutoCare Dealer location, you must return your vehicle to the NAPA AutoCare Dealer location where the warranted service was performed and present your copy of the repair order to the Dealer. If your vehicle is inoperable, and you are more than 25 miles away from the original repairing NAPA AutoCare Dealer location, you may be eligible for certain towing and/or rental car benefits as determined by the Administrator. If you are not aware of a participating NAPA AutoCare Dealer location in your area, then you must call the Administrator, at (800) 452-NAPA, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time) and 8:00 a.m. to 5:30 p.m. Saturday (Eastern Time), excluding holidays. The Administrator will direct you to the nearest participating NAPA AutoCare Dealer location. If there are no NAPA AutoCare Dealer locations in your area, the administrator will direct you to a non-NAPA AutoCare Dealer location

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WHAT IS COVERED:

This Road Hazard Coverage is limited to the repair or replacement of Eligible Tires damaged as a result of a road hazard.

Eligible Tire(s) are defined as: (i) the tires listed clearly on your original purchase invoice by brand, type, and size and Department of Transportation (“DOT”) numbers, (ii) for which you purchased Road Hazard Coverage from Northtown Auto Clinic, Inc. (hereinafter, Northtown).

TERM OF COVERAGE:

This Road Hazard Coverage covers Eligible Tires for a term of 36 months from the Road Hazard Coverage purchase date printed on your Invoice, or until any part of the tire tread that comes in contact with the road has a tread depth of 3/32” or less, whichever occurs first (“Coverage Term”).

WHAT IS ROAD HAZARD DAMAGE?

Road hazard damage occurs when a tire fails during the course of driving in a legal manner on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.

WHAT ARE THE BENEFITS?

This Road Hazard Coverage provides reimbursement as defined below for flat tire repair and/or tire replacement, up to the original purchase price of the tire or the replacement tire price, whichever is less, not to exceed a maximum of $400.00 (“Benefit Limit”) during the Coverage Term, when an eligible tire is damaged by a road hazard.

WHERE YOU CAN OBTAIN SERVICE:

Whenever possible you should return your vehicle to Northtown. If you are outside of 25 miles and cannot return your vehicle to Northtown, you should contact us at 816-842-1777 during normal business hours to receive reimbursement assistance. You will need to present your replacement purchase invoice displaying the original and replacement tire DOTs.

FLAT TIRE REPAIR:

If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and can be safely repaired per industry standards and guidelines, the tire may be repaired by us or any tire servicing facility. You are responsible for any additional amounts including, but not limited to, mounting, balancing, taxes and miscellaneous fees. Reimbursement is limited to two (2) flat tire repair claims during the Coverage Term per DOT number. The Road Hazard Coverage will remain in effect for the repaired tire for the remainder of the Coverage Term.

TIRE REPLACEMENT:

If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and cannot be safely repaired per industry standards and guidelines, it will be replaced with an exact make/model of tire if available. If not available, a comparable quality tire will be installed. When a tire failure occurs during the first 12-month period of the Coverage Term, the tire will be replaced with coverage up to 100% of the Benefit Limit. When a tire failure occurs during the second 12-month period, the tire will be replaced with coverage up to 50% of the Benefit Limit. When a tire failure occurs during the third 12-month period, the tire will be replaced with coverage up to 25% of the Benefit Limit. You are responsible for any additional charges including, but not limited to, mounting, balancing, valve stem, taxes, disposal, and miscellaneous fees. Limited to one replacement per DOT number purchased.

YOUR RESPONSIBILITIES:

Properly care for and maintain your tires, including ensuring tires are operated at proper inflation pressures.
Use all reasonable means to protect your tires from additional damage.
Furnish such information as may be required.
Incur only expenses which are authorized in advance.
Payment of all expenses and costs not covered by this Road Hazard Coverage.
If a tire needs to be replaced and prior authorization cannot be obtained because the damage has occurred outside Northtown's normal business hours, you may elect to wait for authorization or proceed with a tire replacement. In order to be eligible for reimbursement: (1) if replaced, the damaged tire DOT must be retained, AND (2) Northtown must be contacted within 5 business days. There is no guaranteed eligibility.

EXCLUSIONS: THIS ROAD HAZARD COVERAGE WILL NOT PAY OR REIMBURSE FOR:

Failures to tires occurring when any part of the tire tread that comes in contact with the road has a tread depth of 3/32” (1.6mm) or less.
Replacements made without Northtown’s prior authorization.
Repairs or replacements made by anyone other than a licensed service provider, its agents, contractors or licensees.
Any invoice presented for payment of services not performed as described at the time of authorization.
Damage incurred outside the United States and Canada.
Repair or replacement if the original purchase invoice does not include: (1) the Tire Servicing Facility Name, address, and phone number; (2) the customer's full name, address, and signature; (3) the year, make, model, and mileage of the vehicle on which the tires are installed; (4) the brand, type, size, and DOT number of each tire.
Cosmetic damage, i.e., damage that does not affect the structural integrity or safety of the tire.
Damage caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing) or interference with vehicle components (e.g., fenders, exhaust, springs).
Damage due to misuse, abuse, negligence, improper application, improper towing, improper balancing or alignment, improper inflation, brake lock up, wheel spinning, torque snags, etc.
Damage to tires either in the sidewall or tread area due to dry rot, peeling, or cracking.
Loss, damage or expense as a result of off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority).
Loss, damage or expense caused by accidents, collision, theft, larceny, snow chains, explosion, lightning, earthquakes, fire, windstorms, hurricanes, water, floods, malicious mischief, vandalism, civil commotion, riots, war, etc.
Repair or replacement of a tire due to manufacturer recall, defect or warranty or any reason the manufacturer will repair or replace the tire at its expense or at a reduced cost.
Repair or replacement of any tire(s) used or installed on motorcycles, trailers, or on vehicles used for competitive driving or racing, police or emergency service, snow removal, carriage of passengers for hire, commercial towing, construction, or postal service.
Repair or replacement of any tire(s) used or installed on vehicles used for farm, ranch, or agriculture, and vehicles that are registered to or licensed under a farm or ranch.
Repair or replacement of any tire(s) used or installed on vehicles with a load capacity of one-ton or greater designed for, built for or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motor Homes and Class C (or Type C) Motor Homes.
Repair or replacement of any tire(s) used or installed on vehicles with a manufacturer’s load rating capacity greater than one-ton.
Repair or replacement of tire pressure monitoring systems (TPMS) and/or devices and components associated with TPMS.
Repair or replacement of tires that have been repaired in a manner other than per tire manufacturer guidelines and industry approved methods.
Repair or replacement of tires that have been re-treaded, re-capped, re-grooved, remolded, or tubed.
Liability for damage to property, injury to or death of any person arising out of the operation, maintenance or use of the vehicle whether or not related to tire damage.
Personal expenses arising because your vehicle is not available for use, including storage or freight charges.
PRE-EXISTING, CONSEQUENTIAL, INCIDENTAL, AND/OR SECONDARY DAMAGES.
Traffic fines, citations or penalties.
Unreasonable costs that a customer may suffer as a result of the need to repair or replace a tire.

The benefits of this Road Hazard Coverage are secondary to any other coverage you may have purchased including motor club contracts and vehicle service contracts that provide tire and/or wheel coverage. When an Eligible Tire is damaged by a road hazard and another company provides any reimbursement for the tire, the maximum amount reimbursable under this Road Hazard Coverage will be less the amount of their reimbursement.

This Road Hazard Coverage gives you specific legal rights; you may have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of consequential or incidental damages; therefore such limitations may not apply to you.

NORTHTOWN RESERVES THE RIGHT TO DENY ANY CLAIM SUBMITTED WITH FALSE OR MISLEADING INFORMATION OR IF THE PAPERWORK DOES NOT CLEARLY IDENTIFY THE ORIGINAL PURCHASER, VEHICLE AND TIRES. Authorization is granted based on the information provided during the call; if the documentation submitted does not substantiate the information provided during the call, your claim may be denied. All claims must be submitted within 30 days of service, or your claim may be denied.

GENERAL:

The terms and conditions outlined herein are the full and complete agreement between the parties. No oral representations should be relied upon, including any oral statements of the Northtown or repairing dealer.
Northtown may delegate the performance of its duties and obligations and assign its rights and benefits hereunder.
Northtown assumes no obligation or responsibility with regard to the vehicle.
Northtown neither assumes nor authorizes anyone to assume additional liability on its behalf.
If Northtown makes any payment under this Road Hazard Coverage and you have a right to recover against another party, your rights shall become our rights and you shall do whatever is necessary to enable Northtown to enforce these rights.

TRANSFER:

This Road Hazard Coverage is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle or tires during the term of this Road Hazard Coverage. Coverage is not transferable to any other vehicle or tires.