Years ago I gave you all EXCELLENT REVIEWS. Extremely disappointed with the treatment that I have received this morning due to forgetting an appointment. A customer should NEVER be talked to rudely or hung up on due to forgetting an appointment. Life happens people! As customers, we do have a right to change our mind on a location. My second time having to reschedule an appointment for my current vehicle and this is the treatment that I have received. I hope the customer service gets better. I have brought two other vehicles to you all for business and have been treated like this. Never again.
Traci, we apologize for any frustration caused. We strive to provide exceptional service and regret if our response fell short. Your feedback is important, and we'll consider it as we work to improve our customer experience. Feel free to reach out to discuss further at (816) 842-1777 or [email protected]. -Northtown Team
- Northtown Auto Clinic