BE ALERT. my car was there for 2 months. after they called me several times and charged me different fees for different diagnostic tests. they finally called me after 2 months and told me that they cannot fix the car, and now the car does not even start. so, I had to tow my car from their lot otherwise, they said they would charge me $50/day for storage fee. I had to tow my car that I drove it there, and paid for the towing service, and paid a ton of money for diagnostic fees, and the car now does not even start. YOU CANNOT DO THIS TO YOUR CUSTOMERS NORTHTOWN AUTO CLINIC.
As we discussed Koorosh, your vehicle was here for 2 months due to the intermittant nature of the starting issue. We offered for you to come get the vehicle multiple times over that first month due to lack of symptoms, of which you declined. After a month of multiple daily attempts to get your vehicle to act up (at no additional storage or testing costs), the starting issue became more consistent. We were then able to perform the authorized testing off and on over the course of a month when we were able to get the vehicle to act up, confirmed the issue, and recommended the repair. Unfortunately, the repair involves a part that has been backordered so indefinately by the manufacturer that it has likely been discontinued. We explored alternative repair options that were not viable for your vehicle. Since the vehicle cannot be repaired for an indefinate amount of time (or completely unrepairable), we recommended pickup of the vehicle. We warned it was, by then, not starting 60% of the time. You refused pickup of the vehicle unless it was fixed, which we together established was not possible at this time. This continued for several weeks. By the time we established you would need to pay storage if the vehicle was not being actively tested or repaired, the vehicle was almost 100% symptomatic.
- Northtown Auto Clinic