The people are friendly, honest, informative, and the work is done right. They are well-trained, with the equipment and diagnostic databases to handle most any problem on a broad range of vehicles. These are not the kind of guys who will try to cobble things together with baler twine and send you out the door. They won't use low-grade parts. They are genuinely concerned with your safety and the longevity of your car. While they will let you know what might be coming up in the way of repairs, they won't try to hustle you into repairs you don't need. Like I said, they are honest and will treat you with respect. I have been a customer for years.