It's never fun paying for car repairs, so it's difficult to have a "great" experience. However, I've taken my 94 Corolla there for a new starter, new strut assemblies and I'm sure some other stuff. I intend to go back if the need arises for auto repair services. All repairs they're performed have proven sustainable and they let me use a loaner, which is a major convenience. Unless someone I knew gave me a glowing recommendation for another place, I intend to return to Northtown. Also, I never felt like I was being pressured to do anything. I wish they had a 4.5 star rating...the only reason for not giving 5 is that I haven't been to other places to compare.