I was very impressed with how quickly I could get an appointment. Also, never before (even at the dealership!) had I been to an auto repair place that explained so thoroughly the work that needed to be done and the work I might consider getting done in the future on my car. They even explained the "symptoms" I might have noticed of these different things that could use fixing. At the same time, they never made me feel pressured to have more done than what I had brought my car in for. I was SO impressed by my whole experience and they stayed in contact with me multiple times throughout the day to give me updates and have everything OK'd before proceeding with a task. 5 stars for sure.